Hypercore Inc

Hypercore Help Center

Stay updated on the status of all your company's support tickets.

Hypercore Support Request

Customer portal

 — The total commitment amount across all active loans for each client

 — The total outstanding loan balance for each client

 — The sum of all overdue payments on active loans

 — The total value of warrants held for clients with equity

 — The total value of shares held for clients with equity

 — The next expected payment date for each client

 — The date of the client's most recent payment

—or use the archive toggle to view only 

Create custom views by saving your preferred filter combinations for quick access to frequently referenced client lists


 To view clients with active loans, search for clients with a Current Commitment greater than 1.

This field type enables clearer data presentation by displaying values in percentage format.

 To convert an existing decimal or number field to a percentage, contact your Hypercore Customer Success Manager.

 - You can now assign owners to any equity entity.


 - Track capital returns to equity separately from profits with our new Return of Capital transaction type support, enabling more precise reporting.

We've added funding entities to Global Search functionality.

We've added a summary row that displays cumulative amounts such as Charged Amount and Outstanding for 

New Fee Calculation: % of Interest Repayment

We’ve added a new fee calculation method: “% of Interest Repayment,” so fees are charged only on the interest portion - not the full repayment.

You can now import and overwrite OID Values for funding sources through both the funding source page and bulk actions panel.

We've added a detailed breakdown in the OID Cost column of the loan schedule that displays the current amount along with amortized and unamortized components.

Deposits: Exclude Fees on Deposit Payment Date

We’ve introduced a new condition that allows excluding fees due on the deposit payment date from being deducted from the deposit. This is especially helpful for deposits paid on a disbursement date.

Product Updates: June 03, 2025

Control Layer: 4-Eyes Approval for Compliance and Audit-Ready Oversight

 feature brings structure and oversight to critical changes - from loan term edits and OID updates to fee adjustments and new transactions.

Contact your Customer Success Manager for a demo and trial.

 feature simplifies your repayment workflows. Process repayments across multiple loans directly from the Loan Portfolio page by simply selecting loans and defining date ranges.

This saves time through streamlined onboarding, more efficient monthly processing, and improved operational workflows.

 for onboarding, historical uploads, or periodic processing


 (processes all expected repayments in a date range, regardless of existing payments).


 before submission, add notes, export as CSV, and revert transactions if needed.

Reports and Dashboards now appear in tabs rather than dropdown menus.

The side panel is now adjustable in size. You can drag the outer edge to expand or collapse the panel.


 Double-click on the outer edge to reset the width to default.

 embedded throughout the platform. Added a 

 guide explaining IRR, TVPI, and DPI metrics.

New Multi-select property type lets you choose multiple predefined options instead of just one.

The platform now displays the number of days a loan has been in default.

Product Updates: July 01, 2025

 for key loan events, helping you stay on top of your portfolio with fewer surprises:

 - choose how many days in advance (or after) you want to be notified. You can apply notifications to 

Prefer summaries instead of real-time alerts?
You can opt for a 

, summarizing upcoming or recent loan events.

 by default. You can change this anytime in 

We’ve added three new guides to the Hypercore Knowledge Base:

 – How overdue amounts are tracked and bucketed

 – Fee setup, allocation logic, and schedules

Find them via Penni (our AI support chat) or the 

Product Updates: July 14, 2025

 custom data tables and properties.
Locked fields cannot be deleted, which helps prevent accidental changes.

 and filter are available on the Loans table

Loan-level activity now rolls up to KPIs on the 

This makes it easy to adjust allocations when a loan’s commitment increases

Sell Debt by Percentage to Existing Entities

Use this to split risk, transfer exposure between funds, or handle internal syndication scenarios.

New “Edit Transaction” action on schedules. Automatically undoes + recreates the transaction.

Improved the visual design of status and tag chips across main entity sidebars (Clients, Loans, Funds, etc.)

Floating Rate configurations now support 

 or open Penny from the question icon in the app.