You can add a new user via the user management and profile settings on the bottom left corner (by default you will see your initial in a circle). Please note that only authorized users may invite new users. All users added can only be within the same permission role (or below) of the user who invited them.

You can view our guide on User Management for more details

Does Hypercore offer keyboard shortcuts for faster navigation and data entry?

Yes! You can use ctrl+k (Windows) or cmd+k (Mac) from anywhere in the system to open the global search box. Simply enter a search for entities such as loans, equities, and clients. You can search either by their name or id#.

How can I create and manage user roles with specific permissions?

Hypercore provides several default user roles that you can assign your users. To enquire about additional user permission roles, please contact your Customer Success Manager.

Can I change terminology in Hypercore to match my company’s terms?

Hypercore supports the changing of some words/text appearing on the platform. If you would like to translate specific terms, please contact your Customer Success Manager to set up.

Does Hypercore support tablets or mobile devices like Android phones?

Hypercore is optimized for desktop use (PC and Mac), and we recommend accessing the platform via Google Chrome for the best experience. While some features may work on tablets or mobile devices, full support is not guaranteed at this time. That said, we're continuously working toward broader compatibility and appreciate any feedback that helps us improve accessibility across all devices.

Loan Setup and Adjustments

What are the steps to set up a new loan?

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For a more in depth walkthrough, please view our guide on creating a loan .

You can create a new loan from the Loan Portfolio Page (the most common method), the Client Page, or through Workflows—all of which link the loan to a client. From there you will enter the loan creation page which will require you to enter basic loan details, principal and interest terms, fees/deposits, and more.

Loans can also be imported in bulk via a separate process, see our guide on imports.

How do I adjust loan terms and extensions?

Loan terms may be modified or added as much as you would like. In the terms tab, you can decide whether to modify the existing terms (with the pencil icon) or add new ones (with the + icon). Term changes can include repayment frequencies, interest rates, maturity date, and much more.

How do I manage revolving lines of credit?

Yes you can! Hypercore supports revolving facilities, allowing you to create a time range and limit to the line of credit. This is set up in the loan product template. Feel free to reach out to your Customer Success Manager to update your template.

Interest/Schedule Calculations

I see that Hypercore's calculations are different from mine. What can I do?

If Hypercore’s loan calculations differ from yours, it’s usually due to a mismatch in settings. Start by reviewing the interest frequency, compounding method, day count convention (360 vs. 365), and amortization type. Differences in rounding, effective dates, or repayment strategy can also impact results.
If you’re comparing against a spreadsheet, be sure to check for common issues on your end as well:

Errors in cell formulas, such as pulling from the wrong reference or missing key components

Incorrect day counts—especially around leap years or when calculating the difference between dates

Using outdated or incorrect values for interest rates, principal, or fees

Missing or incorrect historical transactions that affect the ongoing schedule

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We recommend reviewing your loan terms in Hypercore and using the expanded schedule view to inspect daily calculations. For step-by-step guidance, check out our **Loan Troubleshooting Guide .**

How does Hypercore handle compounding vs. non-capitalized interest?

In Hypercore, principal and compounding interest are treated as separate components, but accrued interest is calculated on the combined outstanding balance of both. You can configure this behavior in the loan’s interest settings. Interest will not accrue on the outstanding simple (non-capitalized) interest.

What are the supported interest rate types (e.g., TERM SOFR 30D)?

Hypercore allows you to set up various indexes and floating rates that change over time. Through API connection, Hypercore is able to provide updates on rates provided by St. Louis FRED . In other cases we can explore whether we can automatically pull the rates or require manual updating of the rates. Please contact your Customer Success Manager to further explore this support.

Repayments and Redemptions

How do I manage early repayments or close a loan early?

Hypercore lets you record transactions like repayments, even if they don't align with the expected schedule. For partial early repayments, you can enter the Repayment Action screen and input the amounts paid in advance. If the loan has been fully repaid ahead of schedule, use the “Early Redemption” action to close it out properly.

How does Hypercore calculate overdue payments?

In Hypercore, a payment is considered overdue when an expected repayment hasn't been fully made by its due date. The system highlights the overdue status and provides a detailed breakdown of the unpaid amount—such as outstanding principal, interest, fees, or other components. If any principal or compounding interest remains unpaid, Hypercore will continue to accrue additional interest and charges on those balances, which may result in higher-than-expected totals over time.

How are prepayment penalties calculated if a borrower pays off the loan early?

In case you need to charge penalties/fees for early repayments, you can set those up to charge your borrower upon these payments. On the fee setup you can select charge/payment timing to be upon repayments, principal repayments, and/or early redemption.

Loan/Portfolio Management

What are the different statuses in the loan portfolio?

Pending – When a loan application is first created, it enters a Pending status until a decision is made to approve or reject it.
Approved – Once approved, the loan moves to this status and remains here until it is activated. Note: no changes can be made while a loan is in Approved status.
Active – The loan becomes Active when it starts. Typically, this happens upon disbursement, but in some cases, a loan can be activated before disbursement (e.g., for setting up fees or accruals), which will show as Active (Not Disbursed).
Closed – A loan is marked as Closed once it has matured or has been fully repaid, written off, or otherwise closed according to your workflow.
Rejected – Loans that were not approved remain in this status for tracking purposes.

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Note: For best practices around analytics and historical tracking, we strongly recommend not deleting loans—even after they’ve been closed or rejected.

What should I do with an inactive loan?

Hypercore recommends closing, not deleting, inactive loans. This keeps all loan information archived and searchable for future reference, even for matured or rejected loans. Closing avoids accidental data loss while maintaining a clean data environment.

Reporting & Analytics

How can I configure dashboards and reports to monitor loan performance?

Hypercore provides a Reporting Gallery with ready-made dashboards that can be implemented quickly and free of charge. These dashboards offer key insights into loan and portfolio performance using charts, graphs, tables, and filters.
If you need a custom dashboard or report, or want to modify an existing one - please contact your Customer Success Manager. Customization and creation are handled by our BI team and require a BI Package, depending on your contract. Your Customer Success Manager can help explore the best option for your needs.

How do I schedule automatic report generation and delivery?

Hypercore supports scheduled email delivery of dashboards whether daily, weekly, or monthly - based on your preferences. To set up these automated report subscriptions, please contact your Customer Success Manager, who will help configure the schedule according to your needs.

Data Management

Can I export loan data for external analysis?

Yes, Hypercore allows you to export a wide range of data, including amortization schedules, data tables, and reports. Schedules and data tables can be exported in .csv format, while reports support export in .csv, .xlsx, .json, .pdf and .png formats - making it easy to analyze data externally using your preferred tools.

How do I import existing loan data into Hypercore?

Hypercore supports importing a wide range of data types, including loans, terms, transactions, data tables, funding sources, and more. You can import data by either uploading a .csv file or using the built-in copy/paste functionality available in the platform. A detailed step-by-step guide is available in our Knowledge Base to help you through the process.

Is there a way to recover deleted loan data?

In rare cases, partial recovery may be possible through a manual process by our R&D team, but this involves significant effort and may incur additional costs. Please contact your Customer Success Manager to assess your specific situation.

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In most cases, deleted data in Hypercore cannot be recovered, as it is permanently removed from our database. We strongly recommend implementing strict user permissions and data management practices to prevent accidental deletions.

Should I add additional data to Data Tables or Additional Information tabs?

The Additional Information tab is ideal for storing simple, static data—information that has a single value and doesn’t change over time. Examples include a borrower’s address, a contact person’s name, or a tax ID. These fields are best used for reference data that stays consistent and doesn’t require historical tracking or multiple entries.
Data Tables, on the other hand, are designed for more complex or dynamic information. Use them when you need to capture data that:

Changes over time (e.g. covenant tracking, rate changes)
Involves multiple entries (e.g. a list of guarantors or company contacts)
Requires structured rows and columns to track detailed records within a loan

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In short: use the Additional Information tab for single, unchanging values, and Data Tables for multi-value or time-based data that needs more structure.

How to add a fee to a specific disbursement?

To add a fee to a specific disbursement, follow these steps:

Navigate to the loan fee tab in the loan page
Click the plus icon in the top right corner of the table to create a new fee
In the payment section, select either "on first disbursement" or "on every disbursement"
In the charge section, define the specific period when you want the fee to apply
Click "Add fee" to save your changes

Note: Use the charge section to specify a date range if you want the fee to apply only during certain periods.

How to create loan fees that won't be allocated to funding entity?

To create loan fees that won't be allocated to funding sources:

Go to the loan fee tab in the loan page
Click the plus icon to create a new fee, or click the three dots menu next to an existing fee to edit it
In the fee set-up screen, locate the funding source section
Turn off the toggle for "Allocate to funding sources"

This will ensure the fee is created without being allocated to any funding sources.

How to import transactions?

To access the Import Transactions feature in Hypercore:

Click Bulk Actions from the sidebar
Select Import → Transactions

Here are the recommended methods to import transactions in Hypercore:

Use the built-in template table: • When entering the Import Transactions page, you'll see a formatted table • Copy and paste your transaction data directly into the matching columns • Review and validate the data
Alternative methods: A. Upload a CSV file: 1. Upload your .csv file 2. Define the header row 3. Map columns to platform fields (Loan ID, Date, Type, Amount) 4. Review and validate the data B. Manual entry: 1. Click directly on the table 2. Enter transaction details one by one 3. Useful for small batches of transactions

For detailed instructions and best practices, please refer to the Import Transactions article in the Knowledge Base.

What do I do if a loan redeems late with no official extension? Should I just extend the loan in Hypercore and then redeem?

No, you do not need to extend the loan first. Hypercore will continue to calculate the loan schedule and interest as long as the loan remains open in the platform. You can record the redemption directly.

However, if there has been a change in loan terms or a loan agreement amendment, it is recommended to:

First extend the loan by updating the terms
Then record the redemption

How to do advanced interest repayments?

To set up advance repayment, follow these steps:

Go to the loan terms page
Click on settings
Navigate to the advance repayment section
Select one of the following options:

All interest payments: Interest and compounding payments will be charged at the start of each accrual period based on the accrual amount at the end of the period.
Cash interest payment: Cash interest payment will be charged at the start of each accrual period based on the accrual amount at the end of the period.
Principal and interest payments: Interest, compounding, and principal payments will be charged at the start of each accrual period based on the accrual amount at the end of the period.

How do I view who made an action on the system?

You can view all user actions in the Historical Activity log. This log organizes actions by entity type (such as loans, equity, fees, etc.) and can be accessed at Settings > Historical Activity . The log provides an audit trail of all changes and actions made within the system.

Why aren't the loan fees repayments reflected correctly in the funding entity schedule?

If loan fee repayments are not reflecting correctly in the funding entity schedule, check these key points:

First verify the loan fee setup:

Go to the fee tab in the loan page
Confirm the fee amount is defined correctly
Check that the fee allocation settings are properly configured

For fees deducted from disbursement, ensure proper transaction records:

There should be two separate transactions in the transaction tab in the loan page
One transaction for the disbursement
One transaction for the fee repayment

If the issue persists after confirming these points, please contact our support team for further assistance.

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FAQ

General Questions

How do I add a new user to my Hypercore account?