Users Management
Last updated April 22, 2025
Adding/Creating New Users
When entering Hypercore’s platform, you will see an icon with your initials on the bottom of the sidebar.
When clicking on this icon, you will see user and team settings regarding security and privacy.
Once inside, click on the "Users" tab. On the top right, you will see a button labeled "Invite User"
Then, you will have to enter the user’s:
- Email Address
- Role
- You can only create users at your role level or below
- Full Name
- Phone Number (optional)
Once you've filled in all of the above, you can go ahead and click the blue Invite button.
Then the new user will be added to your Team view.
User Roles and Permissions
The system includes different user roles with varying levels of access:
- Owner - Has full permissions and can define all user roles. This is the highest level role.
- Loan Officer - Has full access and edit permissions in the system. Can define users at the Loan Officer, Operations, and Read-Only levels.
- Operations - Has the same permissions as a Loan Officer but without approval permissions.
- Read-Only - Can view system data but cannot perform any actions.
Users can define the roles of other users that are at the same level or below their own role level. They can also edit the roles of other users within their permission scope.
To edit a user's role, go to user settings → users, choose the relevant user and update the role.
Password Recovery and Security Measures
Resetting Your Password
If you have forgotten your password, follow these steps to reset it:
- On the login page, click on the "Forgot Password?" link.
- Enter your registered email address when prompted.
- Check your email inbox for a password reset link and follow the instructions to create a new password.
Account Lockout
For security reasons, if you enter the wrong password multiple times, your account may be temporarily locked. If this happens, please contact our customer support team for assistance:
Email: support@hypercore.ai
Multi-Factor Authentication (MFA)
Hypercore uses Multi-Factor Authentication (MFA) to protect your account. MFA provides additional security beyond just passwords.
- MFA options include SMS, Authenticator Apps, or Built-in Authenticator (biometrics)
- Configure MFA settings in your account security section
If you need help with MFA or need to reset it due to a lost device, please contact support@hypercore.ai . Our team will verify your identity and help restore access.